Terms and Conditions
Le Français à la Carte.nl
ARTICLE 1 – Specifications
- Le Français à la Carte.nl is registered to the Chamber of Commerce under the number 28110038.
- Registered as a language institute, no VAT is being charged on the transaction fee.
ARTICLE 2 – Definitions
2.1 The following definitions apply to these Terms and Conditions, unless otherwise expressly indicated:
- LeFAC is the abbreviation of Le Français à la Carte.nl, established in Leiden.
- Mon Académie is the place on the website Le Français à la Carte.nl where learners can find their courses, material and have access to the digital grammar/vocabulary and short courses.
- Client: The client is liable for the payment of the tuition and/or the membership to the Académie du Français à la Carte.nl. The client and the learner can be the same person.
- Private, Semi Private and Group courses: The term Private course applies to tailor courses implemented for one or two learners. The terms Semi-Private and Group courses apply to or tailor courses, or courses given via the Web Shop.
- Agreement: an agreement to provide training, courses and/or tuition in the broadest sense of the word.
ARTICLE 3 – Applicability
3.1 These Terms and Conditions apply to all agreements made between Le LeFAC and the client with regard to the provision of educational service.
3.2 LeFAC is permitted to deviate, amend or supplement these general Terms and Conditions and can be applicable to already concluded agreements, on condition that they have been made known to the client. In the event that the client does not accept the amendments, the client should make it known in writing under which circumstances the then existing agreement(s) should be concluded within the former Terms and Conditions.
ARTICLE 4 – Entering into an agreement
4.1 Quotations made by Le LeFAC are without obligation, unless a period for acceptance is stated.
4.2 The agreement comes into effect by means of a written acceptance of the offer by the client or when the client authorizes the Web shop to proceed with the online payment. By accepting the quotation or by proceeding to the online payment, the client accepts these General Terms & Conditions.
4.3 If during the implementation of the assignment, new facts or situations occur which (could) impair the original consensus, LeFAC and the client will discuss the matter(s) within a reasonable time, in order to modify the agreements to suite the altered situation.
4.4 LeFAC reserve the right to cancel a course due to insufficient number of participants. If this situation occurs, participants will be informed of the cancellation and the reimbursement will be made within 14 days. The purchase of course material is not included in this restitution.
4.5 The agreement is set for a limited period of time, unless situation from the content, nature or spirit of the commissioned assignment arises and changes the period of the agreement.
4.6 Definitive dates and times on which the course takes place are either stated on the Web Shop, or in the contract or confirmed in writing as soon as possible after the agreement has been concluded. The client is committed as soon as the dates and times have been confirmed. Exceptions to this scheduling can only take place in accordance with the provisions in Article 8.2
ARTICLE 5 – Responsibilities of the client
5.1 Clients wishing to follow a course at LeFAC, have to test their level by means of the Level Test available on the website. If in doubt, a learner can always contact LeFAC to ask for an oral interview to confirm the results.
5.2 The client is responsible for making available, in a timely manner, all data and if required, teaching material which LeFAC, in its opinion, requires for the correct performance of the commissioned assignment.
5.3 If the client is in contravention of Article 5.2, extra costs and fees that arise from the delay in the performance of the assignment can be at the expense of the client.
ARTICLE 6 – cancellations, absences of the client
6.1 Private lessons: if the client cannot attend the class, LeFAC should be informed of the absence at least 24 hours in advance in order to find a way to reschedule the lesson. No private lessons missed without notice will be rescheduled.
6.2 No more than one-fifth of the lessons may be cancelled and rescheduled.
6.3 Semi-Private and Group courses: if a client cannot attend the class, LeFAC has to be notified at least 24 hours in advance and the client has to catch up the lesson in self-study.
6.4 If the client makes it known after the agreement has been concluded that he or she no longer wishes to make (any more) use of LeFAC’s services, then the client is, nevertheless, liable to cancellation costs as a percentage of the agreed price:
- Cancellation no less than 4 weeks before commencement of the course: 25%;
- Cancellation less than 4 weeks and more than 2 weeks before commencement of the course: 50%;
- Cancellation less than 2 weeks before commencement of the training, course of tuition: 100%.
ARTICLE 7 – Performance of the assignment
7.1 LeFAC shall keep the client informed of the progress of the assignment by means of evaluations and feedback.
7.2 In cases of sickness or unexpected incapacity of the trainer/tutor, LeFAC shall attempt to provide a replacement. However, this cannot be guaranteed. In such circumstances, LeFAC retains the right to postpone the lesson in agreement with the participant(s).
ARTICLE 8 – Amendment to the agreement
8.1 If, during the performance of the agreement, it appears that it is necessary to modify and/or supplement the work done to achieve an acceptable performance, both parties shall, in mutual consultation, amend the agreement accordingly.
8.2 Contrary to these provisions, LeFAC shall not charge any additional costs if the amendments are a result of circumstances that can be attributed to LeFAC.
ARTICLE 9 – COPYRIGHT
9.1 The offered and developed digital learning program and learning materials are the sole propriety of LeFAC and are exclusively intended for personal use for the lessons and may not be stored on a computer, a USB stick or made public. Learning materials include pdf Material documents placed on the website, the digital exercises, explanatory video films, sound recording, tests, software. The copyright/ownership rights to the course are fully vested in LeFAC.
ARTICLE 10 – Prices
10.1 If within three months after the conclusion of the agreement but still prior to the commencement of the educational service, a price change occurs, this will not have any impact on the agreed price.
10.2 The price listed on the course that you buy cannot be changed during your purchase. You pay the price that is visible to the listed course.
ARTICLE 11 – Payment
11.1 For tailor courses: Payment by the client should be made without deduction, discount or set off within 14 days of the date of the invoice.
11.2 If the client does not pay within the stated terms, LeFAC has the right, without serving further notice and without prejudice to the remaining rights of LeFAC to charge the customer 2% interest per month on the outstanding balance from the due date until the date of full settlement.
11.3 If the client fails or neglects to comply with one or more of his responsibilities, then the client is liable for all reasonable costs incurred in acquiring an out of court settlement, the cost being set at a minimum of 15% of the principal sum. The client is liable for interest on any collection costs incurred.
ARTICLE 12 – Postponement and termination
12.1 LeFAC has authority to postpone the fulfilment of its responsibilities or terminate the agreement if:
- a. the customer does not (fully) discharge his responsibilities as stated in the agreement.
- b. after the conclusion of the agreement, LeFAC learns of circumstances that give good reason to fear that the customer will not fulfil his responsibilities.
ARTICLE 13 – Liability & complaints policy
13.1 LeFAC shall perform its work to the best of its ability and thereby conform to the diligence that can be reasonably expected of a professional trainer.
13.2 LeFAC may only be held liable for failure to perform services as laid down in the specific agreement. LeFAC cannot be held liable for damages arising from any activities other than language training.
13.3 In case of any queries regarding the arrangement and or setup of the course the trainer can be contacted by email: firstname.lastname@example.org
ARTICLE 14 – Legal system applicable
14.1 Dutch law is applicable to all legally binding transactions between the customer and LeFAC.
14.2 All disputes related to the agreement between the customer and LeFAC, and to which these Terms and Conditions apply and which do not pertain to the cognizance of the cantonal judge, are to be settled by the relevant judge in the district that LeFAC is established.
These Terms and Conditions were last updated on December 1st, 2022.